Refund & Returns Policy

At Magic by Post, we want you to be delighted with your purchase. However, if you’re not completely satisfied, we’re here to help.

Return Eligibility

We accept returns and offer refunds for eligible items within 28 days of the dispatch date. To qualify for a full refund:

Items must be returned unused, in their original condition and packaging
You must contact us prior to returning your item to initiate the process
Items showing signs of use or damage may only be eligible for a partial refund, subject to our discretion
We advise packaging your item securely to avoid damage in transit.

How to Start a Return

To initiate a return, please visit contact us with:

Your full name and order number
The reason for return
Photographs of the item, if it was damaged or defective
Once your return request is confirmed, we’ll provide instructions for sending the item back.

Return Shipping

Customers are responsible for return shipping costs
Original shipping fees are non-refundable
We recommend using a tracked or insured service to ensure safe return of your item

Refund Process

Once your returned item is received and inspected, we’ll notify you of the outcome via email.

If your refund is approved, it will be issued to your original payment method.

Please allow time for your bank or card provider to process the transaction.

Non-Returnable Items

Custom or personalised items are non-refundable and non-returnable, unless they arrive damaged or faulty.

Damaged or Faulty Items

If your order arrives damaged or defective, contact us as soon as possible using our contact us form with:

We’ll assess the problem and aim to resolve it promptly, either by replacing the item or issuing a refund.